Terms of use

These terms and conditions (“Agreement”) govern your use of the website (https://www.greenpasturesnursery.co.uk) and services provided by Green Pastures Ltd. By accessing or using our website, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, please do not use our website.

Online Shop
1.1 Product Information: We strive to provide accurate and up-to-date information about our products, including descriptions, images, pricing, and availability. However, we do not guarantee the accuracy, completeness, or reliability of any information on our website. You acknowledge that the actual product may slightly vary from the images displayed on our website.

1.2 Click and Collect: Our online shop operates on a click and collect basis. You can place an order through our website and collect the items in person from our designated collection point during the specified collection hours.

Ordering Process
2.1 Order Placement: By placing an order on our website, you are making an offer to purchase the selected products under the terms and conditions set forth in this Agreement. We reserve the right to accept or reject any order at our discretion.

2.2 Order Confirmation: Once you have placed an order, you will receive an order confirmation email. This email serves as an acknowledgment of your order and does not constitute acceptance of your offer. Acceptance of your offer and the formation of a contract will occur when we notify you that your order is ready for collection.

2.3 Collection Notification: We will notify you via email or phone when your order is ready for collection. Please ensure you collect your order within the specified collection hours.

Collection Process
3.1 Collection Identification: When collecting your order, you must provide valid identification, such as a government-issued ID or the order confirmation email, to verify your identity and ensure a smooth collection process.

3.2 Third-Party Collection: If you authorize someone else to collect your order on your behalf, they must present your identification documents and a written authorization from you.

3.3 Late Collection: If you fail to collect your order within the specified collection hours, we reserve the right to cancel your order and refund any payment made, minus any applicable fees.

Pricing and Payment
4.1 Pricing: All prices listed on our website are in UK pounds (£) and include any applicable taxes unless otherwise stated.

4.2 Payment Methods: We accept payment by PayPal. You agree to provide accurate and valid payment information for all orders placed.

4.3 Payment Security: We employ industry-standard security measures to protect your payment information. However, we cannot guarantee the absolute security of data transmission over the internet.

Returns and Refunds
5.1 Returns: We only accept returns for damaged or defective items. If you receive a damaged or defective product, please contact our customer support within 14 days from the date of collection to initiate the return process.

5.2 Refunds: Refunds for eligible returns will be processed within 14 days from the date the returned item is received by us. Refunds will be issued using the original payment method used for the purchase.

5.3 Non-Returnable Items: Certain items, such as perishable goods or personalized products, may not be eligible for return or refund. Please check the product description or contact our customer support for more information.

Intellectual Property
6.1 Ownership: All intellectual property rights, including trademarks, logos, designs, and content displayed on our website, are the property of Green Pastures Ltd. You are prohibited from using, copying, or reproducing any intellectual property without our prior written consent.

6.2 User-Generated Content: By submitting any user-generated content, such as reviews or testimonials, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, modify, reproduce, distribute, and display the content for any purpose related to our business.

Limitation of Liability
7.1 Disclaimer: We strive to provide accurate and reliable information on our website, but we do not warrant that the information will be error-free or uninterrupted. Your use of our website is at your own risk, and we are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or any products purchased through it.

7.2 Indemnification: You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising out of your use of our website, violation of this Agreement, or infringement of any intellectual property or other rights of any third party.

Governing Law and Jurisdiction
8.1 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.

8.2 Jurisdiction: Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.

Modifications to the Agreement
9.1 Amendments: We reserve the right to modify, update, or change this Agreement at any time. Any modifications will be effective immediately upon posting on our website. It is your responsibility to review this Agreement periodically for changes.

9.2 Continued Use: Your continued use of our website after any modifications to this Agreement constitutes your acceptance of the modified terms and conditions.